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FAQs

IS THE JEWELLERY SOLID GOLD AND IS IT STAMPED WITH THE MAKER’S MARK?

All jewelleries are made with 18k solid gold (AU750) and all jewelleries are stamped with the maker's mark of 5+2. 

ARE DIAMOND+™ LAB MADE?

All Diamond+ are created in a laboratory. In fact, all Gemstones+ used by 5+2 are lab-created for a more sustainable future. Find out more about our Diamond+ here

WHAT ARE THE DIFFERENCES BETWEEN 5+2 AND OTHER LAB-MADE JEWELLERY  BRANDS?

5+2 emphasises quality over quantity. In 5+2, we uphold the highest standard for all Gemstones+, our signature Diamond+ is handpicked with our specialists for the finest quality in which only D and E colour grading are used for White Diamond+. Furthermore, the top clarity grading of Flawless (FL), Internal Flawless (IF) and Very Very Slightly Included One (VVS1) is also hand-selected for our products. Read more about our Diamond+ and Gemstones+.

WHAT IS MORE IMPORTANT IN SELECTING THE PERFECT DIAMOND? COLOUR OR CLARITY? 

Conventional procedures of buying diamonds usually come down to an ordeal of having to compromise over colour or clarity. Most purchasing decisions however, come down to personal preference and budget. With 5+2, we do not want anyone to sacrifice neither colour nor clarity to find their dream piece of jewellery. As all Diamond+ uphold the highest quality and clarity, we invite you to send us your dream design on our Bespoke page, and we will be sure to make your dream come true. 

WHAT DOES MY JEWELLERY COME WITH?

All 5+2 jewelleries come with a designated jewellery pouch.

SHOULD I USE MY 5+2 JEWELLERY POUCH?

It is highly recommended to safeguard your previous jewelleries in its designated 5+2 jewellery pouch. The pouch was meticulously designed to not only protect the fragile pieces but to also provide you a pouch for everyday use. For more sustainable, practical and functional storage, we promote daily use of our pouch as opposed to conventional jewellery boxes. Through its ergonomic design, the pouch can easily fit in two pieces of jewellery and can be comfortably placed in any pocket. 

HOW CAN I KEEP THE SPARKLE OF MY JEWELLERY? 

To keep the sparkle of one’s jewellery, one can apply a mild solution of hand soap on a soft bristle brush, rinse it gently with water, and then carefully polish it with a soft polish cloth. Read more about product care here.

HOW LONG WILL MY ORDER TAKE?

Most jewelleries are made to order and specially for you. The jewellery piece will be shipped to the designated address approximately three business weeks after payment.

5+2 cannot be held responsible for any delays due to customs over which it has no control.

HOW DO I KNOW WHEN MY ORDER HAS BEEN RECEIVED?

Upon receipt of your order, an email confirmation will be sent to the email address provided. Please keep this email as it contains your order reference number which you may need at a later date. 

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